Replacement & Refund Policy
Overview
At our store, customer satisfaction is important to us. Please read this policy carefully before purchasing any product or service. By purchasing from us, you agree to follow all terms and conditions mentioned below.
Refund Policy
Refund Eligibility
Refunds are only applicable within 3 days (72 hours) of the original purchase date.
A refund may only be approved if:
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The product has a verified issue that cannot be resolved.
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The issue is reported within the eligible refund period.
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The customer follows all usage instructions and company guidelines.
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The product details, configuration, or files have not been modified by the client.
Non-Refundable Situations
Refunds will NOT be provided in the following cases:
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Product details, files, or configurations are modified or changed by the client.
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The customer fails to follow the company’s usage instructions or rules.
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Misuse, abuse, or improper handling of the product/tool.
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Compatibility issues caused by the customer’s device or software environment.
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Change of mind after successful delivery.
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Delayed response from the customer causing warranty expiration.
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Violation of any company terms or policies.
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Digital license keys and activation codes.
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Products clearly marked as non-refundable in the description.
Refund Processing Time
Approved refunds are processed within 3–7 working days using the original payment method.
Replacement Warranty Policy
Replacement is only possible if:
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There is a genuine issue with the product.
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The issue is reported within the warranty period.
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The customer follows all instructions, rules, and proper usage guidelines.
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The product has not been modified, tampered with, or misused.
Warranty Periods
1 Month Validity Tools
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Replacement warranty: 14 days
3 Months Validity Tools
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Replacement warranty: 30 days
1 Year Validity Tools
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Replacement warranty: 90 days
Important Replacement Conditions
Replacement requests are subject to verification and approval.
Replacement will NOT be provided if:
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Product details are changed or edited by the client.
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The customer violates company rules or usage policies.
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The product is used against the official company/platform guidelines.
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Unauthorized modifications or tampering are detected.
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The issue occurs because of customer negligence or misuse.
License Keys Policy
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License keys, activation codes, and digital serials are non-refundable and non-replaceable in any case.
Game Accounts Policy
Game accounts are eligible for replacement only if:
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The issue is different from or outside the conditions clearly mentioned in the product description.
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The issue is verified by our support team.
No replacement or refund will be provided for issues already disclosed in the product description.
Replacement Processing Time
Approved replacements are usually provided within 1–3 working days after verification.
Customer Support
For any refund, replacement, or product-related issue, customers must contact us through:
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Support Email
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Telegram Support
Both contact details are available on the Contact Us page.
Please provide complete order information and proof of issue when contacting support to avoid delays.
Final Notes
By purchasing from us, the customer confirms that:
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They have read and agreed to this Refund & Replacement Policy.
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They will use the products/tools according to company rules and guidelines.
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They understand that violating any rules or modifying product details may void refund and replacement eligibility completely.
